After-Sales Service
In order to ensure the punctual delivery and quality safety of the products produced and sold, our company has made many efforts in internal quality management, and has obtained the 1S09001 and IATF16949 quality management system certification. Our company has a professional service team to provide users with professional, timely and comprehensive services.
Our company's quality commitment is as follows:
First, if the user raises a quality objection to our products or service needs, our company guarantees to respond within 2 hours, and issue a solution within 7 days, for each product quality objection processing and service maintenance process and results, our company makes a detailed record and archive, in order to do a good job in the follow-up service.
Second, our company regularly organizes return visits to the use of products, and statistics the needs of products and users for the continuous improvement of subsequent products.
Are you ISO certified? Yes, we have been ISO certified since year 2008. And our system is continuously audited every year.
Can we provide product customization service? Yes, we support customization according to drawings or samples, follow up the whole process from material selection, process design to mass production, and provide technical optimization advice.
How to guarantee product quality? We carry out the whole process quality control, including raw material testing, processing monitoring, finished product coordinate testing.
What is the minimum order size? Depending on the product type, the order size is negotiable. Small batch trial orders are also accepted, contact the sales team for details
Do you inspect each shipment before delivery? Yes, we conduct strict inspections on each batch of products before shipment and provide a quality inspection report.
